Frequently asked questions

A cloud couch is a deep-seat, overstuffed sofa with plush rounded cushions you sink into. Ours ship vacuum-compressed in a box and expand to full size at home.

For a big room and lots of people, the 134" U-Shape Sectional. For a full-size sofa that folds flat for guests, the 101" Modular Cloud Sofa. For apartments and smaller rooms, the 84" White Cloud Couch. See every measurement on our compare page.

Nothing. Shipping is free on every couch.

The next business day, from our warehouse in Grand Rapids, Michigan. You'll get tracking by email as soon as it ships.

We ship free to the 48 contiguous US states, except California. We can't ship to California, Alaska, Hawaii or US territories.

No assembly and no tools. Take it out of the box and remove the vacuum packaging.

48 to 72 hours to reach full shape. You can sit on it right away. A warm room helps it expand faster.

Yes. Because it ships compressed in a box, it fits through standard doors, stairwells and hallways. Just make sure the room has space for the overall width and depth listed on each product.

Yes, every couch is brand new in its original packaging.

Cloud Couch Outlet is run by R House Industries, a family-owned company in Grand Rapids, Michigan, rated 5.0 on Google. Every order ships from our own warehouse.

We buy in volume, sell online only and ship from our own warehouse, with no showroom. Many sites sell the same style of cloud couch for two to three times as much.

Start a return within 30 days of delivery for a full refund of the purchase price. The buyer pays return shipping; since a couch can't be re-compressed, it ships back full-size. Full policy.

Email us within 48 hours of delivery with photos and we'll make it right at no cost to you.

Vacuum regularly with an upholstery attachment and blot spills right away with a clean, damp cloth. Spot-test any cleaner on a hidden area first.